Objective Questions and answers on Total Quality Management (TQM)– Set 2
Objective Questions and answers on Total Quality Management (TQM)– Set 2
1-P-D-C-A stands for
- Plan-Do-check-Act
- Plan-Do-correct-Act
- Proceed-Do-check-Act
- Proceed-Do-correct-Act
(Ans:a)
2-What is ISO?
- Indian organization for standard
- Internal organization for standard
- International organization for standard
- None of the above
(Ans:c)
3-EMS stands for
- Environmental management system
- Employees management system
- Engineering management system
- Equipment management system
(Ans:a)
4-For Cpk (Process capability index) value of 1.33, the PPM is
- 1
- 63
- 2700
- 45500
(Ans:b)
5-Match The Following
A. Bureaucratic | 1. Satisfy all customer need |
B. Leadership from top | 2. Working together for excellence |
C. Excellence mean | 3. Provide consistent vision direction |
D. Team work mean | 4. Unlimited thinking |
The correct order is
- A-2, B-1, C-3, D-4
- A-2, B-3, C-1, D-4
- A-2, B-3, C-4, D-1
- A-4, B-3, C-1, D-2
(Ans:b)
6-Match the following
A. Dr. Deming believes | 1. Common causes |
B. Ishikawa development | 2. To prevent defect |
C. Type of variation is due to | 3. Cause & effect diagram |
D. Crosby’s objective of quality | 4. Histogram |
The correct order is
- A-3, B-2, C-1, D-4
- A-2, B-3, C-4, D-1
- A-2, B-3, C-1, D-4
- A-4, B-3, C-1, D-2
(Ans:c)
7-Rectangle represents ________ While plotting flow chart.
- Step in activity
- Decision making
- Direction of flow
- None of the above
(Ans:a)
8- Tally chart is
- Process monitoring tool
- Data collection tool
- Process planning tool
- None of the above
(Ans:b)
9-Diamond represents ________ while plotting flow chart.
- Step in activity
- Decision making
- Direction of flow
- None of the above
(Ans:b)
10-The role of management is to
- provide Resources
- define EMS
- monitor the effectiveness of the system
- All of the above
(Ans:d)
11-ISO emphasis on
- Prevention
- Inspection
- Rejection
- All of the above
(Ans:a)
12- ISO – 14001 gives stress on
- Plan – Do -check -Act
- Environmental protection
- Prevention rather than detection
- All of the above
(Ans:d)
13- Service Assurance is
- Confidence with customer
- Customer has trust
- Employee has knowledge
- All of the above
(Ans:d)
14- Following is (are) the phase(s) of intervention
- Formulation stage
- Maintenance stage
- Implementation stage
- All of the above
(Ans:d)
15- When cpk is less than one
- Process is not capable
- Process is stable
- Process if highly capable
- None of the above
(Ans:a)