Emotions at workplace:
Emotion: The term emotion is derived from Latin word movere that means to move or to agitate. Many writers viewed emotion as safeguard of survival. Emotional expression is a powerful communication method.
An emotion is a composite psychosomatic state that involves three different components:
- a personal experience
- a physiological reaction and
- a behavioral response
Emotion is a mental reaction such as anger or fear personally experienced as strong sentiment usually directed toward a definite thing and typically accompanied by physiological and behavioral by body action.
Emotion can be negative or positive. Positive emotions are happiness, love, affection and negative emotions include fear, sadness and anger.
Management of Emotions:
Managing emotion at work place is very important for every employee specially the negative emotions. These should be tackled properly as it may have adverse effect on the working. Employees should adopt following things for managing their emotions.
Self awareness: It is required for the people to develop self awareness and they should evaluate their own emotions and feelings. They should take care of their actions in relation to the emotions. This awareness can help them to develop positive emotions.
Control of Emotions: It is essential for a person to control the specific emotions that are dysfunctional like anger, fear, sadness and many others. Through practice one can channelize it emotion in a positive direction. One should not take any action during the negative emotion and should self evaluate the consequences of the reaction. He can observe that normal mental state will come after sometime when negative emotion hits.
Empathy: Empathy is an art to understand the feelings of other. It is an ability to realize others as oneself. It is like putting one foot in others shoe. It is process of understanding others emotions and feelings while interacting with them. It is important to listen to others before taking any action in sight of owns emotions. Empathy helps to know other’s problem logically and rationally.
Cooperation: The cooperation is the actions of person who is helpful to others by doing what is required for common expected result. It is important for employees to work in team and they should learn to lead and follow whatever situation demands. This would bring better cooperation in the organisation and objectives of organizations would be met as inter-dependency is there in every organisation.
Resolving conflicts: Conflict and arguments are integral parts of our lives in organizations. Employees should make themselves ready to resolve the conflicts and should not follow their emotions that can lead to harmful results for the employees and organizations as well.