Emotions in the workplace:
Emotion: The term emotion is derived from the Latin word movere which means to move or to agitate. Many writers viewed emotion as a safeguard of survival. Emotional expression is a powerful communication method.
An emotion is a composite psychosomatic state that involves three different components:
- a personal experience
- a physiological reaction and
- a behavioral response
Emotion is a mental reaction such as anger or fear personally experienced as a strong sentiment usually directed toward a definite thing and typically accompanied by physiological and behavioral by body actions.
Emotion can be negative or positive. Positive emotions are happiness love affection and negative emotions include fear sadness and anger.
Management of Emotions:
Managing emotions at the workplace is very important for every employee, especially negative emotions. These should be tackled properly as it may have adverse effects on the working. Employees should adopt the following things to manage their emotions.
Self-awareness: It is required for people to develop self-awareness and they should evaluate their own emotions and feelings. They should take care of their actions about emotions. This awareness can help them to develop positive emotions.
Control of Emotions: A person needs to control the specific emotions that are dysfunctional like anger, fear, sadness, and many others. Through practice one can channel emotion in a positive direction. One should not take any action during the negative emotion and should self-evaluate the consequences of the reaction. He can observe that a normal mental state will come after some time when negative emotions hit.
Empathy: Empathy is the art of understanding the feelings of others. It is the ability to realize others as oneself. It is like putting one foot in another shoe. It is the process of understanding others’ emotions and feelings while interacting with them. It is important to listen to others before taking any action in sight of own emotions. Empathy helps to know others’ problems logically and rationally.
Cooperation: The cooperation is the actions of a person who is helpful to others by doing what is required for a common expected result. Employees need to work in a team and learn to lead and follow whatever situation demands. This would bring better cooperation in the organization and the objectives of organizations would be met as inter-dependency is there in every organization.
Resolving conflicts: Conflict and arguments are integral parts of our lives in organizations. Employees should make themselves ready to resolve conflicts and should not follow their emotions which can lead to harmful results for the employees and organizations as well.