MCQ on Total Quality Management (TQM)
1- ___ is for which customer is paying?
(A) Price
(B) Value
(C) Quality
(D) Product
2- TQM emphasizes on ___
(A) Continuous improvement
(B) Small improvement
(C) large improvement
(D) none of the above
3- Quality approach is continual improvement.
(A) Continual
(B) Small
(C) large
(D) none of the above
4- Employee should be involved in :-
(A) Decision making
(B) Participation
(C) Union
(D) Both (A) and (B)
5- The competence of the employee means:-
(A) Competence of personnel performing work affective quality
(B) Evaluate the effectiveness of action taken
(C) Maintain appropriate Record
(D) All of the above
6- Zero Deviation means product is set on mean.
(A) 0
(B) -1
(C) 1
(D) 2
7- The role of management in QMS is to provide ___ .
(A) direction
(B) guidance
(C) resources
(D) information
8- In Quality circle, which problems are solved?
(A) health related
(B) finance related
(C) work related
(D) all of the above
9- TQM promotes ___ .
(A) Harmony
(B) Team work
(C) Culture
(D) All of the above
10- PP & PPK is calculated for :-
(A) Initial production run
(B) Initial process setting
(C) Future production
(D) Both (A) and (B)
ANSWERS:
1-(B), 2-(B), 3-(A), 4-(D), 5-(D), 6-(A), 7-(C), 8-(C), 9-(B), 10-(D)