11- While setting Goal ,following things to be consider.
(A) Customer need
(B) Marketability of product
(C) Organization need
(D) Both (C) and (D)
12- According to Deming, Quality problems are :-
(A) Due to management
(B) Due to method
(C) Due to environment
(D) Due to manpower
13- While setting Quality objective, ________ to be considered.
(A) Employee need
(B) Organizational need
(C) Customer need
(D) All of the above
14- In ISO the focus is on :-
(A) Enhancing customer satisfaction
(B) Delighting customer
(C) Satisfying customer
(D) Both (B) and (C)
15- Current quality concept is :-
(A) Cost of product
(B) Prevention of defect
(C) Continual improvement
(D) Both (B) and (C)
16- Following are the phases of intervention:-
(A) Implementation stage, Formulation stage, Maintenance stage
(B) Maintenance stage, Formulation stage, Implementation stage
(C) Formulation stage, Maintenance stage, Implementation stage
(D) None of the above
17- Process evaluation is to identify :-
(A) Validation of product
(B) Verification of product
(C) Correctness of product
(D) All of the above
18- In inspection primary concern is :-
(A) Detection of Defect
(B) Action on only detected defect
(C) Control of process co -ordination
(D) Both (A) and (B)
19- Calibration activity carried in company is
(A) Appraisal Cost
(B) Prevention Cost
(C) Current cost
(D) None of the above
20- Quality planning is
(A) Appraisal Cost
(B) Prevention Cost
(C) Current cost
(D) None of the above
ANSWERS:
11-(D), 12-(A), 13-(C), 14-(D), 15-(D), 16-(C), 17-(C), 18-(D), 19-(A), 20-(B)