21- TQM helps in reducing cost by
(A) reducing external failure cost
(B) reducing internal failure
(C) both (A) and (B)
(D) none of the above
22- In statistical quality control, primary concern is :-
(A) Inspection
(B) Sampling
(C) Control
(D) Assurance
23- Service Assurance is :-
(A) Confidence with customer
(B) Customer have trust
(C) Employee have knowledge
(D) All of the above
24- Common feature(s) of CMM is how to produce software product which is (are) :-
(A) Consistence
(B) Repeatable
(C) Predictable
(D) All of the above
25- Following are benefited by adopting the TQM philosophy.
(A) Employee
(B) Organization
(C) Both (A) and (B)
(D) Government
26- Process is not capable when cpk is
(A) less than one
(B) equal to one
(C) more than one
(D) none of the above
27- The variability in process is reduced, then the process become more :–
(A) Controllable
(B) Predictable
(C) Uncontrollable
(D) None of the above
28- Failure mode & effect Analysis is ___ tool.
(A) correction
(B) machine
(C) prevention
(D) none of the above
29- The Quality manual has ___
(A) one level
(B) two levels
(C) three levels
(D) four levels
30- ________ is a strategic effort, directed at attaining business objective, through preventive action.
(A) Inspection
(B) Quality
(C) Maintenance
(D) All of the above
ANSWERS:
21-(C), 22-(C), 23-(D), 24-(D), 25-(C), 26-(A), 27-(B), 28-(C), 29-(C), 30-(B)