Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 3
Multiple Choice Questions (MCQ) on Total Quality Management (TQM) – Set 3
1-Match the following
| A. Dr. Deming believes | 1. Histogram |
| B. Ishikawa development | 2. Common causes |
| C. Type of variation is due to | 3. Cause & effect diagram |
| D. Crosby’s objective of quality | 4. To prevent defect |
The correct order is
- A-4, B-3, C-1, D-2
- A-3, B-4, C-2, D-1
- A-4, B-3, C-2, D-1
- A-4, B-2, C-3, D-1
(Ans:c)
2-Match the following
| A. Dimension | 1. To assess customer satisfaction level |
| B. Service characteristic | 2. Vary from time to time |
| C. Customer satisfaction survey | 3. Physical facility |
| D. Poor service is due to | 4. Inadequate resource |
The correct order is
- A-2, B-3, C-1, D-4
- A-3, B-2, C-1, D-4
- A-3, B-2, C-4, D-1
- A-3, B-1, C-2, D-4
(Ans:)
3-Match the following
| A. ISO emphasis on | 1. ISO – 9000 -2000 |
| B. ISO | 2. Qualified personnel |
| C. Lead assessor | 3. International organization for standard |
| D. ISO currently in use | 4. Prevention |
The correct order is
- A-4, B-2, C-3, D-1
- A-4, B-3, C-1, D-2
- A-4, B-3, C-2, D-1
- A-3, B-4, C-2, D-1
(Ans:c)
4-Match the following
| A. Quality approach | 1. Productivity quality – cost -Delivery |
| B. Pillar of TQM | 2. Continual improvement management |
| C. Need for TQM is due | 3. Employee |
| D. TQM focuses on | 4. Cut throat competition |
The correct order is
- A-2, B-1, C-4, D-3
- A-1, B-2, C-4, D-3
- A-2, B-1, C-3, D-4
- A-2, B-4, C-1, D-3
(Ans:a)
5-Match the following
| A. How TQM helps in reducing cost | 1. By reducing external sale |
| B. Calibration activity carried in company is | 2. Prevention cost |
| C. Quality planning is | 3. Appraisal cost |
| D. Vender assessment is | 4. Appraisal cost |
The correct order is
- A-4, B-1, C-2, D-3
- A-1, B-4, C-3, D-2
- A-1, B-2, C-4, D-3
- A-1, B-4, C-2, D-3
(Ans:d)
6-Match the following
| A. MBQA is eligible for | 1. Quality & productivity |
| B. Malcolm balding award seeks improvement in | 2. Manufacturing organization |
| C. European quality award is for | 3. Senior management was activity involved |
| D. Common elements of winners are | 4. Improving efficiency |
The correct order is
- A-2, B-1, C-4, D-3
- A-1, B-2, C-4, D-3
- A-2, B-1, C-3, D-4
- A-2, B-4, C-1, D-3
(Ans:a)
7-Match the following
| A. Circle symbol | 1. Data analysis told |
| B. Pareto analysis is | 2. Average of reading |
| C. X bar means | 3. Binging or end of operation |
| D. LCT means | 4. Lower control limit |
The correct order is
- A-3, B-2, C-1, D-4
- A-3, B-1, C-2, D-4
- A-1, B-3, C-2, D-4
- A-3, B-1, C-4, D-2
(Ans:b)
8-Match the following
| A. Dimension | 1. To assess customer satisfaction |
| B. Service characteristic | 2. Inadequate resource |
| C. Customer satisfaction survey | 3. Vary from time to time |
| D. Poor service is due to | 4. Physical facility |
The correct order is
- A-4, B-1, C-3, D-2
- A-4, B-3, C-2, D-1
- A-4, B-3, C-1, D-2
- A-3, B-4, C-1, D-2
(Ans:c)
9-Match the following
| A. Forecasts | 1. Systematic analysis of work |
| B. Estimate made by management | 2. Simplest method of assessment |
| C. Statistical method | 3. Based on measures of productivity |
| D. Work study method | 4. Vary in their degree of sophistication |
The correct order is
- A-3, B-2, C-4, D-1
- A-3, B-2, C-1, D-4
- A-2, B-3, C-4, D-1
- A-3, B-4, C-2, D-1
(Ans:a)
10-Match the following
| A. Process is managed level | 1. Process capability |
| B. Critical process maturity concept include | 2. Performance is model |
| C. Managed level of process | 3. Capability maturity |
| D. CMM is | 4. Process is controlled |
The correct order is
- A-2, B-4, C-1, D-3
- A-2, B-1, C-3, D-4
- A-2, B-1, C-4, D-3
- A-1, B-2, C-4, D-3
(Ans:c)
11-Match the following
| A. Simulated decision games | 1. Unstructured group interaction |
| B. Coaching | 2. Acting out managerial problems |
| C. Committee assignment | 3. Guidance through advice / suggestions |
| D. Sensitivity training | 4. Study of specific organizational problem |
The correct order is
- A-2, B-4, C-3, D-1
- A-2, B-3, C-1, D-4
- A-2, B-3, C-4, D-1
- A-3, B-2, C-4, D-1
(Ans:c)
12-Match the following
| A. The quality manual have | 1. Employee |
| B. Kaizen is | 2. Small change |
| C. Quality circle can solve problem related to | 3. Level 3 |
| D. Quality circle benefit to | 4. Continuous improvement |
The correct order is
- A-2, B-3, C-4, D-1
- A-3, B-2, C-1, D-4
- A-3, B-4, C-2, D-1
- A-3, B-2, C-4, D-1
(Ans:)