Multiple Choice Questions on Process Management

Multiple Choice Questions on Process Management

1-Process management is a concept that integrates quality/ performance excellence into the ___ management of organizations.

(A) total quality

(B) strategic

(C) sales

(D) project


2-Process management includes

(A) process design

(B) process definition

(C) process documentation

(D) all of the above


3-Following is (are) process analysis tool(s)

(A) statistical process control

(B) cause and effect diagrams

(C) trend analysis

(D) all of the above


4-PDCA cycle is also known as

(A) Shewhart cycle

(B) Juran cycle

(C) Ishikawa cycle

(D) Deming cycle


5-A process involves the stages by which inputs such as ___ are transformed into products and services.

(A) manpower

(B) materials

(C) methods and machines

(D) all of the above


6-The people who ultimately use the product or services of an organization, are known as

(A) ultimate customers

(B) internal customers

(C) external customers

(D) none of the above


7-___ of an organization has an internal customer.

(A) Top management

(B) All managers

(C) Every member

(D) none of the above


8-Essential element(s) in process management include

(A) Understanding process thinking, including process ownership

(B) Identifying and satisfying customers’ requirements

(C) Establishing process baselines and measurement

(D) All of the above


9-The main lever(s) for change and process management in business organizations.

(A) Organizational culture and structure

(B) technological innovation

(C) both (A) and (B)

(D) none of the above


10-Following should be integral part of process management and improvement.

(A) gradual improvement

(B) continuous improvement

(C) process re-engineering

(D) all of the above



1-(B), 2-(D), 3-(D), 4-(A), 5-(D), 6-(C), 7-(C), 8-(D), 9-(C), 10-(D)