Questions and Answers on Total Quality Management (TQM)

Questions and Answers on Total Quality Management (TQM)

1-The quality manual have ___ Level(s).
(A). One

(B). Two

(C). Three

(D). Four
 
2-Common feature(s) of CMM is how to produce software product which is (are) :-
(A). Consistence

(B). Repeatable

(C). Predictable 
(D). All of the above 
 
3-By adopting TQM philosophy, it benefits to :-
(A). Organisation

(B). Employee
(C). Both (A) and (B)

(D). None of the above
 
4-TQM is aiming :-
(A). Long term success

(B). Short term success

(C). Mid-term success

(D). All of the above
 
5-What is (are) critical HR issue(s) ?
(A). Recruitment & Selection

(B). Training & development

(C). Appraisal

(D). All of the above 

6-In TQM approach towards employee is :-
(A). Involve people

(B). Employee motivation

(C). Both (A) and (B)

(D). Appraisal
 

7-The ISO is based on :-
(A). Plan – Do – check – Act 

(B). Continual improvement 

(C). Both (A) and (B)

(D). None of the above
 
8-Employee should be involved in :-

(A). Decision making

(B). Participation 
(C). Both (A) and (B)

(D). None of the above 
 
9-Any process is to be ________.
(A). Supportive

(B). Controllable

(C). Followed

(D). None of the above
 
10-The records shall be maintained to provide :-
(A). Demonstrate effectiveness of system

(B). Evidence of conformity to requirement 
(C). Both (A) and (B)

(D). Demonstrate effectiveness of system 
 
11- ___ Deviation means product is set on mean.
(A). Zero  

(B). One

(C). Two

(D). Three  
 
12-The non-conforming products are ________.
(A). Identified

(B). controlled
(C). Identified & controlled

(D). None of the above
 
13-Quality circle encourage :-
(A). Participation

(B). Team work 
(C). Both (A) and (B)

(D). None of the above 
 
14-TQM promotes________
(A). Team work

(B). Management work

(C). Training

(D). All of the above
 

15-The management review to be conducted ________.
(A). At predetermined interval

(B). As & when required

(C). Both (A) and (B)

(D). None of the above
 
16-In Pareto Analysis, we have to focus on problem which contribute :-
(A). 80 % of total problem

(B). 80% of causes

(C). both (A) and (B)

(D). None of the above 

17-Objective of finding cost of quality is to analyze it, reduce it.
(A). Analyze it

(B). Reduce it

(C). Both (A) and (B)

(D). None of the above
 
18.-Following is (are) the type(s) of waste:-
(A). Waiting time

(B). Transport

(C). Processing waste 
(D). All of the above 
 
19-Payment Against warranty is________.
(A). Internal failure cost

(B). External failure cost

(C). Product failure cost

(D). None of the above
 
20-Question  Dimension(s) of quality is (are) :-
(A). Performance

(B). Feature

(C). Reliability 
(D). All of the above 

 

ANSWERS:

1-(D), 2-(D), 3-(C), 4-(A), 5-(D), 6-(A), 7-(C), 8-(C), 9-(B), 10-(C), 11-(A), 12-(C), 13-(C), 14-(A), 15-(A), 16-(C), 17-(C), 18-(D), 19-(B), 20-(D)