Total Quality Management (TQM) Questions
1-Control chart is
(A) Process monitoring tool
(B) Process control tool
(C) Both (A) and (B)
(D) Production control tool
2- Common elements of winners are :-
(A) Senior management was actively involved
(B) Control of overall process
(C) Focus on customer
(D) All of the above
3- Who is responsible for quality objective?
(A) Lower management
(B) Middle management
(C) Top management
(D) Worker
4-CMM is
(A) Process capability
(B) Capability maturity
(C) Process control
(D) All of the above
5-Dr. Deming’s contribution is in
(A) Korea
(B) China
(C) Japan
(D) All of the above
6-Kaizen is
(A) Big change
(B) Small change
(C) No change
(D) Slow change
7-Process Capability Index (Cpk) of 1.33 means ___ PPM are rejects
(A) 6.3
(B) 63
(C) 630
(D) None of the above
8-ISO is
(A) Quality Control System
(B) Quality Assurance System
(C) Quality Management System
(D) None of the above
9-Tool used in Total Quality Management (TQM) Implementation is
(A) P-C-D-A
(B) P-A-D-C
(C) P-D-C-A
(D) P-D-A-C
10-For Sigma level 4, value of Process Capability Index (Cpk) is
(A) 0.33
(B) 0.67
(C) 1.00
(D) 1.33
11-When Process Capability (Cpk) is less than one, it means
(A) Process is not capable
(B) Process is volatile
(C) Both (A) and (B)
(D) Process is capable
12-Cost of Quality consists of
(A) Prevention cost
(B) Appraisal cost
(C) Cost of internal failure
(D) All of the above
13-Following is a type of waste
(A) Waiting time
(B) Processing time
(C) Transport
(D) All of the above
14-TQM philosophy is beneficial for
(A) Organization
(B) Employee
(C) Both (A) and (B)
(D) Employer
15-Rectangle represent ___ while plotting flow chart.
(A) Decision taking
(B) Steps in activity
(C) Transport
(D) None of the above
16-Following is (are) the dimension(s) of quality
(A) Reliability
(B) Feature
(C) Performance
(D) All of the above
17-Following is (are) the phase(s) of intervention:-
(A) Formulation stage
(B) Maintenance stage
(C) Implementation stage
(D) All of the above
18- ___ helps organization reduce employee turnover and absenteeism.
(A) Training and Development
(B) Appraisal
(C) Bonus
(D) All of the above
19-When the process is within specification, it means
(A) It is under control
(B) It is out of control
(C) production cost is high
(D) None of the above
20-Following is (are) considered to be pillar of Total Quality Management (TQM).
(A) Morale
(B) Delivery
(C) Both (A) and (B)
(D) Training
ANSWERS:
1-(C), 2-(D), 3-(C), 4-(B), 5-(C), 6-(B), 7-(B), 8-(C), 9-(A), 10-(D), 11-(C), 12-(D), 13-(D), 14-(C), 15-(B), 16-(D), 17-(D), 18-(A), 19-(A), 20-(C)