Principles of Total Quality Management (TQM)
Principles of Total Quality Management (TQM) The core principles of Total Quality Management (TQM) are as follows: (i) Customer Focus (ii) Participation and teamwork (iii) Employee involvement and empowerment (iv) Continuous improvement and learning Customer Focus: Today’s notion of quality emphasizes exceeding or meeting client expectations. As a result, the consumer is the main arbiter […]
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